Shipping policy
Shipping Rates
Shipping Rate Chart
ORDER AMOUNT
US STANDARD SHIPPING
- $0.00 - $57.00 - $8.50
- $57.01 - $129.00 - $19.00
- $129.01 - $1000.00 - 15%
- $1000.01 and over - 10%
Shipping costs are calculated from the retail price BEFORE any discounts are applied.
Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the U.S.
Dwellings Design is not responsible for any damaged or defective pieces that are shipped to or through a freight forwarding company. Description
Damages
If your item arrives damaged, please notate it at the time of delivery on the agent's Proof of Delivery form. Please then contact our Customer Experience Team at info@dwellings-design.com, and we will take care of this issue right away.
Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.
We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.
Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender.
Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.
If you would like to use your own return shipping method, please obtain a return authorization number from info@dwellings-design. Once obtained, pack and return items in original condition and include the provided RMA form.